Shipping policy
Processing Time: Orders placed on OhanaUnderground.com will be processed within 1-3 business days. Please note that processing time may be extended during peak seasons or promotional periods. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Method: We offer standard shipping for all orders, utilizing reliable carriers to ensure timely and secure delivery. Shipping times may vary depending on your location. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Costs: Shipping costs are calculated based on the weight of your order and the shipping destination. We strive to keep shipping costs as low as possible by negotiating competitive rates with our shipping partners. You can view the shipping cost for your order during the checkout process before completing your purchase.
International Shipping: At this time, we only offer shipping to most countries. International customers are responsible for any customs duties, taxes, or fees incurred during shipping.
Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the progress of your shipment through the carrier's website.
Address Accuracy: It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during the checkout process. We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact us immediately at info@ohanaunderground.com. We will work with the carrier to resolve the issue and ensure that you receive your order.
Returns Due to Incorrect Address: If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the reshipping costs.
Contact Information: If you have any questions or concerns about your order or our shipping policy, please contact us at info@ohanaunderground.com.