Shipping Policy
This policy explains how long orders take to process, how shipping is priced, how tracking works, and what happens if a package is delayed, lost, or returned to us.
Ohana Underground LLC
Shipping Policy
At a Glance
- Typical processing time is 1–3 business days.
- Your shipping cost is calculated and shown during checkout, before you complete your purchase.
- Tracking information is emailed to you once your order ships.
- Please verify your shipping address before ordering — packages returned due to an incorrect or incomplete address may incur reshipping costs.
This summary is provided for convenience. The complete policy below controls.
1. Order Processing
Orders placed on OhanaUnderground.com will be processed within 1–3 business days. Please note that processing time may be extended during peak seasons or promotional periods. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods
We offer standard shipping for all orders, utilizing reliable carriers to ensure timely and secure delivery. Shipping times may vary depending on your location. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order and the shipping destination. We strive to keep shipping costs as low as possible by negotiating competitive rates with our shipping partners. You can view the shipping cost for your order during the checkout process before completing your purchase.
4. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the progress of your shipment through the carrier's website.
5. Address Accuracy
It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during the checkout process. We are not responsible for orders shipped to incorrectly provided addresses.
6. International Shipping
Shipping availability varies by destination. The destinations we can ship to are determined during checkout, so please confirm that your address is supported before completing your order.
Where applicable, international customers are responsible for any customs duties, taxes, import charges, or fees incurred during shipping.
7. Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact us immediately at info@ohanaunderground.com. We will work with the carrier to resolve the issue and ensure that you receive your order.
8. Returned Packages
If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the reshipping costs.
9. Contact Us
If you have any questions or concerns about your order or our shipping policy, please contact us at info@ohanaunderground.com.
Questions about this policy?
Contact us before placing an order if you need clarification about a product, shipping, or return eligibility.
- Business:
- Ohana Underground LLC