We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Requests submitted after that window cannot be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Eligibility is also subject to the return rules configured for each product at checkout. Some items are marked final sale and cannot be returned.

Standard returns are requested online through your customer account — there is no need to email us to start an ordinary return.

• Sign in to your customer account.
• Open the order containing the item you want to return.
• Select the option to request a return.
• Select the eligible item or items and provide the requested return information.

Submitting a return request does not automatically guarantee approval. Return eligibility remains subject to this complete Returns and Refunds Policy and the return rules configured in our store.

Once your request is submitted, Ohana Underground reviews it against this policy and the configured return rules. We may request additional order details before making a decision.

If your return is approved, you will receive further instructions through your customer account or by email. If it is declined, we will explain why.

Please do not ship anything back until your return request has been reviewed and approved. Items sent back to us without an approved return request will not be accepted.

Approved returns include instructions on how and where to send your package, along with any return shipping label we provide.

Please inspect your order upon reception. If an item arrives damaged or defective, or if you receive the wrong item, contact us promptly at info@ohanaunderground.com so that we can evaluate the issue and make it right.

We may request photographs, packaging information, or other order details to evaluate the problem.

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants).
• Custom products (such as special orders or personalized items).
• Personal care goods (such as beauty products).
• Hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on closeout/sale items or gift cards.

Because much of what we carry is closeout and liquidation inventory, please review the product page and contact us with any questions before you order.

The fastest way to ensure you get what you want is to request a return for the item you have, and once the return is approved, make a separate purchase for the new item.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can email us at info@ohanaunderground.com if:

• You are unable to access your order.
• The return-request option is unavailable.
• Your order arrived damaged, defective, or incorrect.
• You have a question about whether an item is eligible for return.
• You need help with an existing return request.

Please wait for an approved return request and return instructions before shipping any item back to us.